HOW DO I RETURN MY ORDER?
Please click on the following link: https://us.gobicashmere.com/a/returns and enter your email address and order number to initiate. If the link does not work properly, please contact our customer service to acquire a return label.
HOW CAN I TRACK THE WHEREABOUTS OF MY ORDER?
You can track your order using the link: https://tools.usps.com/go/TrackConfirmAction_input and enter your USPS tracking code to verify your purchase whereabouts.
WHAT ARE YOUR PRODUCTS MADE OUT OF?
The advertised products on our sales platform are mainly 100% cashmere products. On our product details, you can see the materials used.
DO YOU DELIVER TO COUNTRIES OUTSIDE OF USA?
We deliver to CANADA as well, but please keep in mind that delivery can take up to 4 weeks without any complications during the shipping process.
CAN I RETURN MY ORDER?
If the products returned undamaged and pass our inspection, we will fully refund the customer. Please click on the following link: https://www.gobicashmere.com/us/pages/return-policy to see more information on our refund policy.
CAN I EXCHANGE THE PRODUCT I ORDERED?
You can exchange the product within 14 working days after purchase. For more information please click on the following link: https://www.gobicashmere.com/us/pages/return-policy
WHAT IF THE PRODUCT I WANT IS NOT AVAILABLE?
Please make sure to visit our website from time to time for re-availability.
WHERE IS THE LOCATION OF YOUR WAREHOUSE?
Gobi Mongolian Cashmere USA Corp, 1280 Kona Dr, Compton, CA 90220, USA
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
1-3 business days within USA and 5-10 business days to CANADA.
I HAVE MADE AN ORDER AND HAVEN’T RECEIVED A CONFIRMATION E-MAIL.
After you made an order, confirmation e-mail should be sent shortly. If you haven’t received an e-mail from us please check your spam folder and contact our customer service https://www.gobicashmere.com/us/contact-us for more assistance or directly email us: email@example.com
I HAVE PLACED THE WRONG INFORMATION. HOW DO I CHANGE MY PERSONAL INFO?
Please contact our customer service: https://www.gobicashmere.com/us/contact-us and notify the issue within 12 hours or directly email us: firstname.lastname@example.org. We will contact you shortly.
THE SIZING CHARTS ARE CONFUSING AND I DON’T KNOW WHAT SIZE IS SUITABLE FOR ME.
If you are unsure what size is suitable for you, please send us an e-mail which includes the link of the product(s) and the height and weight of person whom you are trying to shop for. Our professional personnel will suggest you the right size.
WHAT IS CASHMERE/WHY IS CASHMERE GOOD/BETTER THAN OTHER FABRICS?
Mongolian Cashmere is organic, soft, light weight and most importantly provide warmth by trapping the heat inside. It is an exquisite material and looks luxurious to wear.
HOW DO I CANCEL MY ORDER?
We recommend contacting with our customer service within 24 hours to notify the decision before we dispatch your order.
I HAVE RECEIVED THE WRONG ORDER. WHAT DO I DO?
Please contact our customer service: https://www.gobicashmere.com/us/contact-us We will immediately arrange to send you the correct product or arrange a refund.
WHAT HAPPENS IF MY PACKAGE GETS LOST DURING SHIPMENT?
In that case, we, as the sender of parcel, will contact USPS and submit a formal investigation request to USPS. Our logistic partner (USPS) will conduct an official investigation regarding the lost shipment. The investigation take can take up to 10 business days to complete.
I HAVE RECEIVED A DEFECTED PRODUCT. WHAT IS THE PROCESS OF EXCHANGING THE PRODUCT?
We recommend that you review every item in your order upon delivery and report back to us immediately if there is any defected product(s).