- FREE Shipping is available within Germany.
- Shipping cost is 12,00€ within other European countries OR if your total order amount is over 150,00€ we provide FREE Shipping regardless of location within Europe.
- Our deliveries are carried through by our logistics partner DHL
- Order tracking number & e-mail will be provided once the order departs Gobi’s fulfillment center
- Deliveries within Germany: 1-3 working days
- Deliveries within European countries: 3-14 days
- In rare cases, due to the German customs laws international orders that are above 1,000€ may be delivered in multiple packages at different times
Returns are eligible up to 14 days, starting from the delivery to the customer
Products must be undamaged
Products must be returned in the original packaging
- Fill out return form
- Print out & put label on package
- Deliver parcel to DHL
- DHL delivers return to our logistics center
- Products are inspected, either approved or disapproved for return
- If approved, money is refunded within 3 working days
Return Form in German Language Click here to Download
Return Form in English Click here to Download
If you would like to exchange one or more products, you can do so within 14 days by indicating on the return form what you would like in exchange.
Once product has been exchanged it follows the same delivery process of as mentioned above
Prices & Expenses
- The payment amount will reflect the price stated at the time of purchase on our website
- The prices quoted are final prices, that is, they include the respectively valid German statutory VAT
- Order delivery process will start once payment has been fully accepted