Shipping and Return

 

Shipping.

The prices stated in the offer at the time of the order apply. The prices quoted are final prices, that is, they include the respectively valid German statutory VAT. In addition shipping costs will be charged. The goods remain our property until the purchase price has been paid in full.
The shipping costs within Germany is Free. For deliveries to other European countries, the shipping cost per order is 12,00 €.

We provide free shipping delivery on all items if you total order amount us 300,00 €  or more within European Union countries.

The shipping is in Germany either by DHL standard or DpD standard. The transport risk carries GOBI. The goods are ready for shipment the next day of the order. Unless otherwise agreed, delivery shall be made within 5 to 10 working days to the delivery address indicated by the customer, depending on the choice of the shipping method and the place of delivery. In the case of payment in advance, the delivery will only take place after crediting the full purchase price in our account.

Although we strive to ensure delivery within the specified time period, delivery may take longer due to unforeseen events. In the unlikely event that the delivery takes longer than two weeks, you can cancel the order.

f you have ordered several products at the same time, the individual products can be delivered at different times. Shipping costs are only charged once.

 

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onlineshop@gobi.mn.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at onlineshop@gobi.mn and send your item to: GOBI Mongolian Cashmere , Knesebeckstr. 30, Gobi Cashmere, 10623 Berlin, Germany.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: GOBI Mongolian Cashmere , Knesebeckstr. 30, Gobi Cashmere, 10623 Berlin, Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.