General Terms and Conditions

General Terms and Conditions of Trade
GOBI Cashmere Europe GmbH
For the business relations between GOBI Cashmere Europe GmbH (GOBI) and the purchaser of goods via the online sales platform at as well as for all our deliveries and services, the following general terms and conditions (GTC) apply in their version at the date of the order. By using or placing an order, you agree to these terms and conditions. Please read the terms carefully before placing your order. The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at
GOBI is not prepared to participate in dispute resolution proceedings before consumer complaints authorities. Only adults can place an order with us, who have a residential address in their respective countries and who do not place their order for their commercial or independent activities and for a third party. Entrepreneurs in the sense of § 14 BGB are not entitled to order. We expressly point out that we will not issue invoices as per § 14 UStG.
1. Conclusion of Contract and Delivery of Goods
1.1 Contracts on are concluded in the languages of our store regions.
1.2 The presentation of the goods on our website does not constitute a binding offer by GOBI to conclude a purchase contract.
1.3 The following are the steps for online orders;
  • Select goods
  • Enter your customer data: invoice address, delivery address, contact details including email and phone number
  • Select payment method
  • Check & verify info (name, address, method of payment, ordered items)
  • Send order
1.4 By submitting the order form provided on our website by clicking the Send order button, you submit a binding offer to conclude a purchase agreement with us. GOBI will send you an e-mail confirming the receipt of your order with us and the details of your order (order confirmation). This order confirmation does not constitute a declaration of acceptance of your contract offer, but serves merely for informational purposes.
1.5 The purchase agreement between you and GOBI comes into effect only if we explicitly declare the acceptance of the purchase offer or have confirmed the shipment of the goods by means of a separate e-mail.
1.6 If a delivery of the goods ordered by you is not possible, for example, because the goods ordered are not in stock, GOBI will not accept an acceptance declaration. A contract is not concluded in this case. GOBI will promptly inform you about this and reimburse any consideration already received. GOBI is only obliged to deliver from its stock of goods. We do not assume the risk of procuring an ordered product (procurement risk)
1.7 GOBI is entitled to refuse an offer without giving reasons, in particular if there is a reasonable suspicion that the goods purchased via the internet should be resold commercially.
2. Prices, Shipping and Shipping Costs
2.1 The prices stated in the offer at the time of the order apply. The prices quoted are final prices, that is, they include the respectively valid destinated countries’ statutory VAT which only includes EU countries. The goods remain our property until the purchase price has been paid in full.
2.2 Due to the Brexit Transition Period coming to an end on December 31, 2020, the consignments of goods over £135 sold directly to customers in the UK requires the customer to pay any import costs, such as VAT, duties, and clearing fees. This limitation of £135 applies to the value of the whole consignment and not the individual goods it includes. This new UK VAT law is effective as of January 1, 2021.
At the end of GOBI’s promotions or sales offers, any following offers may hold the same or similar sales amount or offered products. In addition, each can have a varying duration date with a differing sales concept.
2.4 GOBI is responsible for the transportation of the products and for the transportation of the products with our logistic partners. Goods are ready for shipment within 1-2 working days of the order. Unless otherwise agreed, delivery shall be made within 1-5 business days to the delivery address indicated by the customer in EU and Non-EU countries may take up to 21 days. Shipment may be delayed in the following instances;
  • Payment has not been fully credited into our account
  • High risk of fraud or payment issue
  • Delivery address is missing/incorrect
  • Custom clearance payment process
2.5 Although we strive to ensure delivery within the specified time period, delivery may take longer due to unforeseen events such as, holidays and extraordinary workload.
2.6 For the rest of the countries, DHL express and standard shipments are used. DHL will forward your order to another logistics company in the destination country for last mile delivery.
2.7 If you would like to know more about our shipping policy, please click here.
2.8 If you have ordered several products at the same time, the individual products can be delivered at different times. Shipping costs are only charged once.
3. Payment
3.1 Payment method offering include;
  • Pre-payment (3.2)
  • Credit card (3.3)
We reserve the right not to offer certain types of payment and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you.
3.2 If you choose the payment type "Pre-payment", we will tell you our bank account in the order confirmation. The invoice amount must be transferred to our account within 10 days.
3.3 In the case of purchase by means of a credit card, the charge of your credit card account will be carried out with sending the order by us.
3.4 If you are in default with a payment, you are obliged to pay the statutory interest for late payment at a rate of 5% above the basic interest rate. A reminder fee of € 2,50 will be charged for every reminder sent to you after the delay has occurred. You are entitled to prove that a much lower loss than the lump sum or no damage has been incurred.
3.5 You agree that you will receive invoices and credits only in electronic form.
3.6 Your order data will be stored by us within the scope of the legal regulations. You can print out the contract text of your order before sending your order to us by clicking on "Print" in the last step of your order. You will also receive an order confirmation with all the data given by e-mail as well as a version of the sample revocation form, which can be printed.
The personal data that you send us by e-mail when you place an order will be processed exclusively for correspondence with you and only for the purpose for which you provided us with the data (E.g. data required for delivery to the shipping company, Data required for payment to the contracted credit institution).
4. Color Disclaimer
Due to the many variations in computer monitors and the different lightings for each setting (i.e., studio lighting vs. outdoor lighting), the colors of the product may appear differently. Monitors are not all calibrated equally and color reproduction on the Internet is not precise.
5. Legal Right of revocation
When purchasing GOBI products, you have a legal right of revocation:
The right of revocation applies exclusively to consumers according to § 13 BGB. Consumers are any natural person who enters into a transaction for a purpose which cannot be attributed to their commercial or self-employed occupation.
We are unable to provide return labels, the customer is to be responsible for the product until it reaches us and the shipment fee.
To use our return portal please note: Order number/Delivery number= DEXXXXX UKXXXXX, PLXXXXX, etc. and customer’s email address.
Revocation Instruction
You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the day on which you or a third party you designate, other than the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery. In order to exercise your right of revocation, you must contact
GOBI Cashmere Europe GmbH,
10623 Berlin
Phone: +49 (0) 33 7934 189 32
about your decision to revoke this contract. You can use the enclosed sample revocation form. This is not mandatory. You may also electronically fill out and submit the sample revocation form or another clear statement via the contact form on our website If you use this option, we will immediately send you a confirmation of the receipt of your revocation (E.g. by e-mail). In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of Revision
If you revoke this agreement, we shall have to repay you without delay and at the latest within fourteen days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same means of payment you used in the original transaction, unless you have expressly agreed otherwise. In no case, will you be charged for these repayment fees.
We may refuse the repayment until you have returned the goods or until you have proved that you have returned the goods, whichever is earlier.
You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract
You must pay for a possible loss of value of the goods only if this loss in value is attributable to a handling which is not necessary for the purpose of checking the nature, composition, characteristics and functioning of the goods.
Sample Revocation Form
If you wish to revoke the contract, please fill out this form and send it back to:
GOBI Cashmere Europe GmbH,
10623 Berlin
Phone: +49 (0) 33 7934 189 32
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /
  • Ordered on (*) / received on (*)
  • Name of the customer
  • Delivery address
  • Date of revocation
  • (*) Delete as appropriate
End of Revocation Instruction
6. Repayments
Any repayments will be automatically made on the account you used for payment.
  • Prepayment: the reassignment is directed to the account from which the transfer was made.
  • Credit card: the refund will be made to the associated credit card account.
7. Customer Service
Our service is as follows:
GOBI Cashmere Europe GmbH,
10623 berlin
Phone: +49 (0) 33 7934 189 32
You can reach us from Monday to Friday from 7 am to 5 pm (except for legal holidays both in Germany and Mongolia). Calls from the German landline to the city rate, prices from the mobile network possibly differing (depending on the provider)
8. Statutory Liability for Defects, Legal Choice and Effectiveness
8.1 For all legal disputes arising from or in connection with the purchase agreement, German law shall apply exclusively, excluding the UN purchase law.
8.2 The place of fulfillment is Plattling, Germany.
8.3 Should one or more provisions be invalid, this shall not affect the validity of the remaining provisions.
9. Gift Policy
From time to time, we run “Free Gift/Bundle” offers and promotions when you purchase qualifying items or place a qualifying order. These are the terms and conditions that govern those promotions:
  • The gift/additional bundle item cannot be substituted for any other item, cash or credit.
  • This offer is only available on orders placed here on our website,
  • The gift/bundle promotion offer may not be used in conjunction with any other offer or promotion that we run on our website unless otherwise stated.
  • The gift/additional bundle item will be dispatched with the relevant items from your qualifying order.
  • If a customer wishes to return an order that included a gift/additional bundle item, please be sure to include the gift/additional bundle item with your return or your refund will be adjusted to deduct the retail value of the gift.
  • This promotion or offer is valid within the dates as stated on the relevant page.
  • In the event of any dispute, the decision of Gobi Cashmere is final.
  • We reserve the right to amend these terms and conditions at any time. If we do this, we will publish the amended terms and conditions on this page.
  • A customer is not eligible for the gift/ bundle promotion by the sole purchase of a gift card. The customer can receive the gift/bundle promotion by purchasing the gift card. Thus, only the final receiver or user of the gift card is applicable for a gift.
  • The customer can add the gift/additional bundle item to the shopping cart himself and by doing so he agrees to our gift conditions. We are not obliged to redeliver the gift/additional bundle item or change/edit the order.
Providers and Contractors:
GOBI Cashmere Europe GmbH,
10623 Berlin
Phone: +49 (0) 33 7934 189 32
Managing Director: Orgilbold Tsogtgerel
Registered at the Cottbus District Court
HRB 12839 CB
VAT ID: DE 815655506
Date: 24.12.2019
About your decision to revoke this contract. You can use the enclosed sample revocation form. This is not mandatory. You may also electronically fill out and submit the sample revocation form or another clear statement via the contact form on our website. If you use this option, we will immediately send you a confirmation of the receipt of your revocation (E.g., by e-mail). In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

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