Shipping and Return Policy

Shipping Policy

Delivery Prices

  • The shipping cost within Germany is €5.
  • Cost within other European countries €9, within non- EU European countries €20.
  • Shipping varies for other countries.

Delivery Method

  • All orders are shipped from our warehouse in Germany by DHL
  • An order confirmation e-mail will be sent after you make your order, which includes the product description
  • Fulfillment confirmation e-mail will be sent after your product has been handed over from Gobi Cashmere Europe GmbH to our logistics partner. This e-mail will include order tracking number, our return policy and further instruction to follow for the return process (return portal and return label)

Delivery Period

  • Please note that the due date of delivery may be extended due to COVID-19 restrictions and regulations. In this case, the extended due date shall not be considered as "delayed delivery" due to circumstances being beyond our control.
  • Under the normal circumstances, products will be packed and handed over to our logistics partner within 2 working days
  • The actual delivery time of the parcel varies between 1-14 working days within Europe and deliveries to non EU countries can take up to 21 working days depending on the destination
  • Please understand that Gobi Cashmere Europe GmbH don’t do last mile delivery ourselves but has partnership with delivery companies and therefore in some cases our partners due to unforeseen circumstances may take a bit longer than expected 

Special Orders

  • In rare cases, due to the German customs laws international orders that are above 1,000€ may be delivered in multiple packages at different times

Returns

Return Policy

  • Returns are eligible up to 14 days, the return eligibility date will start once the customer receives the delivery
  • In order to speed up the return and refund process, please follow our official return process as returns that didn’t follow our official return process will take longer to be processed and refunded
  • We offer free return within the EU, UK, Switzerland and Russia

Return Eligibility

  • Products must be returned undamaged in its original condition and packaging (includes tag). If the goods are returned worn or used (does not apply to trying on), a refund is not possible
  • Not accepted returns will be sent back to the customer and the delivery cost will be covered by the customer

Gift/Bundle with Purchase

  • Returning an order that included a gift/ bundled additional item? Please be sure to include the gift/ additional item with your return, or your refund will be adjusted to deduct the retail value of the gift.

Return Delivery

  • Until the delivery to our warehouse the parcel remains under customers responsibility. Please keep the proof of postage.

Return Process

  1. Visit our return portal (link below)
  2. Put in your tracking number and email address
  3. Print out the Label and bring your return to the drop of Point
  4. Products are inspected, either approved or disapproved for return
  5. If approved, a refund will be made within three working days to our financial intermediary (bank). Depending on your bank it might take a few days for the amount to reflect in your account

Return Portal: https://www.gobicashmere.com/pages/return-portal/

Refunds

  • Once returned product is inspected and accepted, the full refund will be issued in the form of the original payment method customer has used to proceed the purchase.
  • In case of a return of the complete order, the shipping cost (if charged) will be refunded as well.

Exchanges

Unfortunately, we do not offer an exchange, you can simply return the item and place a new order with us.

Prices & Expenses

  • The payment amount will reflect the price stated at the time of purchase on our website
  • The prices quoted are final prices, that is, they include the respectively valid German statutory VAT
  • Order delivery process will start once payment has been fully accepted

Lost Parcel