- Returns are eligible for up to 14 days; the return eligibility date will start once the customer receives the delivery.
- To speed up the return and refund process, please follow our official return process as returns that didn’t follow our official return process will take longer to be processed and refunded.
- We offer free returns within Germany and the UK.
- We are unable to provide return labels for orders outside of Germany and the UK; the customer is to be responsible for the product until it reaches us and the shipment fee.
- Until the delivery to our warehouse, the parcel remains under the customer’s responsibility. Please keep the proof of postage.
- Products must be returned undamaged in their original condition and packaging (including tag). If the goods are returned worn or used (does not apply to trying on), a refund is not possible.
- For health and hygiene reasons, we cannot exchange or accept the return of facemasks and knickers unless they are defective.
- If your product develops a fault within 14 days of having received your order, please contact customer service with proof of purchase and we will exchange or refund it.
- Returns are eligible if initiated and posted at any local postal office after 14 days of the customer’s receipt of the original order. Returns initiated later than the given time are only eligible for a store credit, however, the return shipping fee is to be paid by the customer.
- Not accepted returns will be sent back to the customer and the customer will cover the delivery cost.
Please visit/click our return portal (link below).
Return portal: http://gobicashmereeu.returnscenter.com
- Login in with your order number and email. This information can be found in the order confirmation email.
- Select which products you want to return.
- Please select the reason for the return.
- Please check your return information and click the SEND button.
- If the return is within Germany you will receive a free return label from DHL by email.
- Download and print the return label from your email or the return portal ( Germany ) .
- Make sure all items to be returned are in original condition and packaging (including the label).
- Pack all the products to be returned (including gifts) together with the return form in the package and stick the return label on it. You can use the original box (please make sure to remove all other labels and stickers from the box). Please note that your return cannot be processed without the return form.
- After receiving the return, it will be inspected as soon as possible;
- If the return is approved for a refund, we will debit the amount on the same business day and credit the customer's account within 14 business days (this may vary depending on the banking institution).
- If the return is not approved, the products will be returned to the customer.