- Returns are eligible up to 14 days, the return eligibility date will start once the customer receives the delivery.
- In order to speed up the return and refund process, please follow our official return process as returns that didn’t follow our official return process will take longer to be processed and refunded. We offer free return within the EU, UK and Switzerland.
- Products must be returned undamaged in its original condition and packaging (includes tag). If the goods are returned worn or used (does not apply to trying on), a refund is not possible.
- For health and hygiene reasons, we cannot exchange or accept return of face masks and knickers unless they are defective.
- If your product develops a fault within 14 days of having received your order, please contact customer service with proof of purchase and we’ll exchange or refund it.
- Not accepted returns will be sent back to the customer and the delivery cost will be covered by the customer.
Please visit/click our return portal (link below).
Return portal: http://gobicashmereeu.returnscenter.com
- Log in with your order number and email. This information can be found in the order confirmation email.
- Select which products you want to return.
- Please select the reason for return.
- Please check your return information and click the SEND button.
- You will receive a free return label from DHL by email.
- Download and print the return label.
- Make sure all items to be returned are in original condition and packaging (including the label).
- Pack all the products to be returned (including gifts) together with the return form in the package and stick the return label on it. You can use the original box (please make sure to remove all other labels and stickers from the box). Please note that your return cannot be processed without the return form.
- After receiving the return, it will be inspected as soon as possible;
- If the return is approved for a refund, we will debit the amount on the same business day and credit the customer's account within 3 to 5 business days (this may vary depending on the banking institution).
- If the return is not approved, the products will be returned to the customer.